Our services.
Choose exactly what you need for your project.
User adoption strategies
We believe that an effective user adoption strategy should include many of the individual services we offer, such as:
- Training and Education
- Support and Helpdesk
- Business intelligence and reporting
- Internal communication
- Business alignment; processes and business rules
- Technology; hardware and software
Business intelligence
Tadpole can support and deliver the whole reporting package.
We have experience in the development of supporting documentation and guides to enable users to test developed reports and also to enable more advanced users to develop and test ad-hoc reports.
We have experience with several business intelligence packages including OBIEE, Cognos and Cognos Impromptu.
User support
Tadpole offer ongoing support by several means.
Managed helpdesk, regular web based workshops, ongoing new user training and can be part of user adoption activities such as newsletters, reports and managed forums.
Post go live: We provide 1st and 2nd line support to clients ensuring the user has a great experience. Also, those who need to develop the system are not kept from their own work due to having to communicate with end-users.
We pride ourselves on the service we give both the users and the developers.
We have experience with managing European and global support desks, did we mention that we are truly global?
Training and Education
With over 30 years of experience at Tadpole we have trained all user levels.
We offer a blended training solution at every stage of the user's journey (pre-training, training, ongoing refresher training and post go live). This includes a set of blended training materials, delivered via your choice of:
- Face to face classroom training
- Trainer-led web training
- eLearning
Our ability to understand our client's culture and challenges enables us to deliver an effective training solution for all user groups to provide the maximum impact.
With over 30 years of experience at Tadpole we have trained all user levels, from novice to administrator. We pride ourselves on our adaption of our training courses to fit with the ability of each group and culture we train.
System testing
Tadpole is expert in the development and execution of testing strategies.
Our skills and services include:
- Script development
- Internal tester training and support
- External testing
- Validation of internal test results, with checking and re-testing issues
- Communication and co-ordination with development team to fix identified issues
Project management
At Tadpole we believe project management is a discipline.
"Project management uses simple, common framework, methodology and tools to reduce complexity and create discipline of execution"
Tadpole offers project management that adds value by leading, planning, coordinating & tracking the project to ensure a successful outcome.
With leadership we ensure the team remains focused throughout the project, with consideration to the following aspects:
- Time
- Cost
- Quality
- Resources
- Scope
Business analysis
Listen, collect and review.
Tadpole will listen, collect and review business requirements for your system and produce the required supporting documentation.
When Tadpole conduct business analysis as part of an end-to-end project, our aim is to ensure we understand the overall challenges and work as an integral part of the team. Our role is often to act as the "middle-man" between the project stakeholders, decision makers and development team to ensure that the required solution is delivered.